Products
NEC Sphericall Software
NEC Delivers an Open System, Software Based Approach to Unified Communications
Key Attributes
- Software – NEC Sphericall is all software running on industry-standard servers across your existing data network.
- Simplified – Sphericall takes a simplified approach to comprehensive unified communications. Major features are fully integrated including voice, presence, softphone, desktop video conferencing, instant messaging, unified email / voice mail, personal calling profiles and more, making Sphericall easy to deploy, easy to manage and easy to use.
- Flexible Scalability – NEC Sphericall software scales to 30,000 ports per system across any number of locations, and can grow one user at a time.
- Open System Solution – NEC Sphericall interoperates with a wide variety of standards based SIP and MGCP business telephony devices, supports SIP trunking services, and runs on industry standard servers across your existing data network. With Sphericall, unified communications is deployed as an enterprise-class software application.
- Proven & Reliable – NEC Sphericall is proven across a wide variety of customers and deployments over 30,000 users. It is certified by the U.S. Department of Defense (JITC PBX1) for reliability, security and interoperability.
With NEC Sphericall, you can be assured of deploying a mission-critical high-reliability communications system designed to fit your needs.
- Robust PBX Functionality – NEC Sphericall provides robust PBX functionality including IVR.
- Web Services – NEC Sphericall Web Services enables easy integration of unified communications with enterprise-class business applications by abstracting away the underlying communications complexity. The Sphericall Web Services SDK delivers a platform-neutral and language-neutral set of development tools including a WSDL, sample application source code and complete documentation.
NEC Sphericall Architecture
NEC Sphericall is built upon a unique distributed software architecture that is highly scalable, reliable and flexible.
NEC Sphericall software integrates with:
- Business Applications – such as CRM, ERP, HRMS and SCM applications to create new business processes with built-in communications
- Media Applications – such as Call Centers, Collaboration, and more to unify communications throughout your enterprise
- End User Telephony Devices – such as IP, USB and Wi-Fi phones, MS Instant Messaging Clients, desktop video cameras, and more for unmatched flexibility and choice
- Media Gateways – for PSTN connectivity and analog device support
- SIP Trunking Services – for PSTN connectivity without hardware gateways and the Sphericall Desktop with integrated soft phone for comprehensive unified communications
NEC Sphericall Manager
NEC Sphericall Manager is the core of the NEC Sphericall IP PBX solution providing complete enterprise call control and a rich set of communications services not found in typical IP PBX systems.
NEC Sphericall Managers run on industry standard servers and form a single IP PBX across your enterprise, providing seamless connectivity.
NEC Sphericall’s load-balancing approach to redundancy, modeled after carrier networks, ensures extreme resiliency. Office locations can operate autonomously in the case of a WAN interruption, and will recover automatically.
NEC Sphericall Managers integrate with Microsoft Exchange for powerful and user-friendly unified email / voicemail messaging.
Key features include:
- Comprehensive PBX functionality
- Enterprise scalability from 20 to 30,000 ports
- Distributed or centralized deployments
- SIP and MGCP standards-based VoIP protocols
- SIMPLE messaging protocol for integration with Windows Messenger
- Presence engine
- Call Queuing Engine for call center capabilities
- Real-time performance monitoring
- Real-time call monitoring of lines or users
- Integral call quality reporting, links with external tools
- Automatic PSTN failover in case of network interruption
- Supports wide range of communications endpoints
- Multiple gateways supported for enterprise and SOHO deployments
NEC Sphericall Desktop
NEC Sphericall Desktop presents an integrated communications software suite which enhances productivity and collaboration via smart directories, presence, unified email / voice mail messaging, instant text messaging, on demand audio conferencing, 3-way desktop video conferencing, personal call routing, integrated softphone and more.
NEC Sphericall Desktop empowers employees with the communications tools they demand.
This highly integrated software solution is easy to use and is designed to simplify deployment and management.
Key features include:
- Complete, integrated communications desktop
- Synchronizes with desktop IP phones, analog phones, Wi-Fi phones, and more
- Point-and-click for telephone operations, conference bridging, multi-user video conferencing, text messaging and unified messaging
- Integrated online presence and presence-based personal call management
- Online enterprise phone list with integrated presence status – always up to date, showing who’s available and how to reach them
- Built-in call history, with double-click redialing
- Links directly to Outlook Calendar, Journal and Contacts
- Call recording, archiving and playback controls
Attendant Console features include:
- Drag-and-drop call management
- Easy on-screen visibility for call presence
- Called party status and text messaging extends productivity
- Visibility and communication across attendant pool spanning any number of locations
NEC Sphericall Voice Mail
NEC Sphericall voice mail is fully integrated with Microsoft Outlook and Exchange, offering unified messaging for greater productivity. Now all of your voice mails are accessible via both phone and email, are stored in one unified location, and can be accessed, managed and archived in a wide variety of ways for greater productivity.
- Fully featured IP-based voice mail system
- Programmable auto-attendant features
- Unified Messaging delivers voice mails to email inboxes
- Allows easy forwarding of voice messages via phone or through the email system
- Sortable in-box flags
- Inbox accessible via email (UM) or telephone
NEC Sphericall IP PBX also seamlessly integrates with leading third party voice mail solutions such as AVST and Captaris. NEC Sphericall’s open-system approach provides you with the flexibility and choice to integrate with a variety of platforms that best fit your needs.
